Shipping, Returns + Route Protection
All products are handcrafted. Typically orders will ship within 1-4 business days, however there may be longer lead times during holidays or sales.
--- Free Shipping on all Subscription Orders ---
All shipping should be waived for subscription items, within the US Contiguous States. If it does not, please Enter: SUBSCRIPTION in the discount code at checkout. All shipping on future subscription orders will be waived.
--- Free Shipping on All Orders $125+ ---
For those not ready to subscribe, you can still get Free Shipping on orders $125 or more! Only applies to the US Contiguous States. Enter: ULFREESHIP at checkout
Once your order is handed to the carrier (Fedex or USPS) it is no longer in our care. We have access to the same tracking information and can not expedite or adjust shipping.
International shipping lead time begins once the package leaves our warehouse, not the date in which the order is placed. Under Luna is not responsible for shipping delays. We highly encourage to protect your shipment with Route Protection (added on a checkout)
We are unable to calculate into the shipping any duties or taxes that may be imposed once it arrives to you. These are the customer's responsibility to pay.
Please check to see if we have an international Retailer closer to you in order to save on shipping, duties and taxes!
Any unopened and unused product can be returned within 14 days of receiving your product, shipping charges will apply. Once received and inspected a refund will be issued for the full amount paid minus shipping charges and any Route Protection fees. Please email: email@example.com for any returns. We are unable to make exchanges.
We are unable to accept returns of used product as we are unable to resell it. For new customers, we recommend starting with our Trial Size Shampoos + Conditioners.
Protect Your Order
Route Protection Plan is available and encouraged to add to your order. This is automatically added to your order for a small fee, and you can choose to keep it or remove it from your cart. The plan covers you in case your package is lost/stolen/damaged during transit and is a very simple, easy claim to file. More info here. By de-selecting this protection, you are taking responsibility for your package in case it becomes lost/stolen or damaged.
Once your products arrive, please fully inspect them. If you notice any damages please file a claim with Route.
Once your product has arrived safely to you, the product is now in your care. Under Luna is not responsible for bottles breaking. Please treat all products (especially the glass bottles) carefully and store them in safe places to avoid any breakage. It is recommended to place all shampoos and conditioners on the floor of the shower or bath or just outside the tub on the ground, to ensure everyone's safety.