shipping & returns
O R D E R C O N F I R M A T I O N
as soon as you place your order you will receive an order confirmation e-mail. this means that we have received your order in our system. if your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
S H I P P I N G
all products are handcrafted. typically orders will ship within 3-5 business days, however during sales or holidays it can take longer. it's a one women show over here - I appreciate your patience! please email firstname.lastname@example.org if your order is time sensitive and I'll do my very best!
we are not responsible for packages that are stolen or lost once they have been scanned by USPS/UPS. if a package has been marked "delivered" but has not been received by the recipient, it generally shows up 3-4 days later with USPS. if it still has been stolen or lost by USPS, please contact us at email@example.com and we will give the necessary information for you to file a claim with USPS. however, we cannot refund products or shipping.
all packages that are attempted to be delivered and waiting at your local post office/UPS are also in your care and you are responsible for retrieving the package, paying duties/tax if it applies.
once your products arrive, please fully inspect them. if you notice any damage contact us immediately : firstname.lastname@example.org
once product has arrived safely to you, the product is now in your care. under luna is not responsible for bottles breaking. please treat all products (especially the glass bottles) carefully and store them in safe places to avoid any breakage.
I N T E R N A T I O N A L S H I P P I N G
depending on the recipient's country, there may be taxes or other customs fees that I am unable to calculate or add into your shipping cost. if those fees apply, please be aware those fees are the responsibility of the buyer to pay upon the delivery of your package.
please see above "shipping" for more information.
all international shipping is shipped through USPS. FAQ: CUSTOMS DUTIES AND TAXES
R E T U R N S
any unopened and unused product can be returned within 14 days of receiving your product. please email : email@example.com