Why Subscribe?

Choose "Subscribe + Save" at Check Out

SUBSCRIPTION INFORMATION

All 8oz + 16oz shampoo and conditioner and Ancient Remedy Hair + Scalp Oil are available as subscriptions. You can go to the product page and check the box "subscribe + save", select your frequency and add to cart. Add as many items as you'd like as subscription items. At checkout, if shipping is not waived automatically please enter code: FREESHIP4LIFE.

Once your order is confirmed, you have signed up for a subscription. To review or modify your subscription at any time, you can do so by creating an account here.

If you already have a subscription, login to your account here.

Alternatively, you can access your account using the customer portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email.

Once you have placed an order with a subscription, you will receive a confirmation e-mail with a link to a customer portal. You must create an account in order sign into your subscriptin portal. Be sure to use the same email you used at check out. Click here to create an account.

Through the customer portal you can see future deliveries or make any necessary changes (add a product, remove a product, change shipping address, skip delivery, etc.)

You'll need to create your account, click HERE. Be sure to use the same email you used to sign up for the subscription.

Once you are logged in, you will be able to manage your subscriptions from there.

If you want to get immediate access without setting up an account, you can click HERE. You will be emailed a link.

Sign up for a subscription and we will ship to you every 30, 45, 60, or 90 days. You choose the frequency.

We ask all subscribers to commit to a minimum of 2 billing cycles. If you need to cancel, please email hi@underluna.com

See the payment methods tab, you'll find the current method of payment along with the current billing address. The billing address can be updated here (not the shipping address). 

To update your payment method, visit the Subscriptions tab and edit your existing subscription. This is also where you can adjust the email on file for that subscription. 

Note: If you signed up using PayPal and want to change your payment method in PayPal, you may be able to edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via the checkout.

Log into your account and visit the Shipping addresses tab.

Select the shipping address you want to update or click Add new shipping address to enter a new address.

Log into your account and visit the Delivery Schedule tab to see all upcoming deliveries for your subscriptions.

Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click Unskip next to the order.

We are a small business. We are discounting our handcrafted products as well as waiving shipping in order to support access to subscriptions.

As a courtesy we ask all subscribers to commit to a minimum of 2 billing cycles. If you need to cancel you can do so by logging into your account here or email hi@underluna.com

We reserve the right to cancel or discontinue our subscription service at any time.  In the event that we do have to cancel a subscription, you will be notified and you will receive no further charges to your account.

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